1. Will I get an order confirmation?

Once you have placed an order, a confirmation email will be sent to you with your order details.

2. How do I return an item?

Click here to read out return policy

Gift cards are not refundable or redeemable for cash (except as required by law).

3. Exclusions

Items marked 'Online Exclusive' may be returned by Mail ONLY.

4. What do I do if my item is faulty after I have used it?

We are very sorry you have received a faulty item in your order. If it is not due to misuse or abuse of the product, please return item for a FULL refund. We will refund via the original method of payment, the price paid for the item. If this is the only item on your order we will refund the delivery charge. Click here to read our return policy.

5. Can i change my order?

Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Click here to read our return policy.

6. How can I pay?

We accept VISA, Mastercard, PayPal, Signature Bags Gift Cards.

7. When is customer service open?

Monday -Saturday | 9am - 6pm

Sunday and Public holidays - Sorry, we are closed.

8. How do I make a complaint?

In event you need to make a complaint, please email us at help@signaturebagstt.com .We will do our best to rectify your problems.